Ten Tips for Dealing with Difficult People
- Maintain self-control
- Ask non-threatening questions
- Listen to the customer?s reason for being difficult
- Acknowledge the problem
- Don?t argue
- Apologize
- Offer to rectify the situation
- Continue to act professionally
- Analyze what caused the client?s behavior
- Set limits on what you will tolerate
Source:?Dealing with difficult clients, (REALTOR? Magazine).
What strategies are you using to deal with difficult clients?
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Source: http://realestategab.com/2012/07/15/tips-dealing-difficult-clients/
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